Air Serbia Pet Travel

What types of animals are permitted in the cabin of the aircraft?
Dogs and cats older than 12 weeks are permitted in the cabin of the aircraft.

What are the size and weight restrictions for animals allowed in the cabin?
The combined weight of the pet and carrier should not exceed 8 kg.

What are the specifications for in-cabin pet carriers, including dimensions and materials?
The maximum dimensions for the pet carrier are 94 cm in total, specified as 40 (length) x 30 (width) x 24 (height) cm. The carrier should have a net cover for ventilation, be securely fastened to prevent opening, and completely protected against potential leakage of liquids and waste. The animal's head or other body parts should not protrude from the carrier at any phase of the journey.

What is the pricing structure for bringing a pet on board, and are there any additional fees or charges associated with it?
The pricing varies based on the flight route:

Within Serbia and between Serbia and specified nearby countries: 25 EUR
Between Serbia and Russia: 100 EUR
Between Serbia and Europe (except the previously mentioned countries): 45 EUR
Between Serbia and the Middle East/Africa: 65 EUR
Between Serbia and the USA: 85 EUR
Between Serbia and China: 100 EUR
The service is charged per flight, and is not refundable nor transferable, except in the case that Air Serbia cancels the flight and/or is unable to provide the service.
Is there a limit to the number of pets allowed on a single flight?
Yes, the number of pets is limited on flights, and their transport must be confirmed by Air Serbia before the start of the trip.

Are there breed restrictions or specific health requirements for pets traveling in the cabin or cargo hold?
Pets should not be dangerous, aggressive, or have an unpleasant smell. They must have a certificate of vaccination against rabies and all valid health certificates necessary at points of transit, transfer, destination, or interruption of the journey.

What documentation or health certificates are necessary for traveling with a pet?
Required documentation includes a permit for the pet to enter the destination country, and other documents required by the countries of exit, entry, and transit. A certificate of vaccination against rabies and all valid health certificates necessary at the various points of the journey are also required.

What are the procedures for booking a flight with a pet, and can I do it online?
Pets can be announced and a request submitted by calling the Contact Centre, or at one of the Air Serbia branches or authorized travel agencies. If booking a ticket through the Contact Centre or at a branch office, the request for pet transport can be submitted while purchasing the ticket. Passengers with pets may only check in at the airport, and should arrive at least two hours before departure to complete all formalities.

Are there any special requirements for international travel with pets, such as quarantine or additional documentation?
Yes, for international travel, additional documentation and possible quarantine requirements may apply, especially when traveling to/from China and EU countries. It's advisable to check the rules for bringing pets into the destination country with the consular representation of that country, and consult the website of the Ministry of Foreign Affairs of the Republic of Serbia for regulations on bringing pets into Serbia.

Is there a dedicated support line or customer service team for pet-related inquiries and assistance?
The provided information does not specify a dedicated support line or customer service team for pet-related inquiries and assistance, but the Contact Centre can be reached at callcenter@airserbia.com.